How do I contact Villy Customs? Click Here
Do you only offer 1-speeds? No, we do have a 3-speed option for an upcharge of $134. Getting this option does limit you to classic wheels (can't get powderocated wheels). If you are interested in getting a 3-speed option, just write it in the comment box at checkout and our production manager will contact you about it.
How are the bicycles shipped? We ship our bikes in custom "double-walled" boxes with padding and bubble-wrap around all parts of the bike, ensuring that your bike arrives in good condition. In the unusual event that your bike does arrive damaged from shipping, please review our Damage Claims/Returns Policy. We ship to all 50 states in the USA, as well as Canada. Shipments to Alaska, Hawaii, and Canada will require additional shipping fees. Our Shipping partner is FedEx and we offer standard Ground shipping to the 48 states for a set price of $68.50 per custom bike (additional accessories or items purchased and shipped in other boxes will be shipped separately and priced using FedEx Zone/Weight guides). A signature is required to receive your bike, so please determine if you would prefer to ship it to your home or workplace. You may schedule an evening or Saturday delivery time with FedEx at no additional cost, if that fits your schedule better.
How do I assemble my new bicycle? To print assembly instructions click here
What is the return policy? Due to the nature of the time that goes into Villy Customs carefully assembling, inspecting and packing your custom bike, we have a No Refund Policy.
What about damage claims? If you receive a bike that is damaged in any way you must make a damage claim with us. You must file your claim within 3 days after receiving your bike. To file a claim, please take a good digital photo of the damage along with a picture of the shipping box and a clear written explanation. We handle all claims via email as we must see your images to evaluate the best way to handle the claim. Once the written claim is received (along with images), we will respond within 2 business days. Please Note: very minor imperfections such as a tiny scratch, scuff, or tiny dent can occur during the shipping process. We consider this "allowable" damage and may be denied depending on the extent of the damage.
Shipping: We ship our bikes from Dallas in custom "double-walled" boxes with strapping, padding, piers and bubble-wrap around all parts of the bike, ensuring that your bike arrives in good condition. In the unusual event that your bike does arrive damaged from shipping, please review our damage claims/returns policy.
Where do you ship to? We only ship to all 50 states in the USA, although shipments to Alaska and Hawaii will require additional shipping fees. We can ship to your home or office and you will receive a tracking number the day your bicycle ships out.
Shipping partner and price: Our Shipping partner is FedEx and we offer standard Ground shipping to the upper 48 states for a set price of $68.50 per custom bike (additional accessories or items purchased and shipped in other boxes will be priced and shipped separately).
Return Policy: In order to provide our customer with unique custom limited edition bikes, we build and ship all of our bicycles made-to-order. Due to the nature of the time that goes into Villy Customs carefully assembling, inspecting and packing your custom bike, and the difficulty or repacking a bike safely (for return) we have a No Refund Policy. If you elect to cancel your order prior to Villy Custom commencing your build, we will be happy to make a refund (less any credit card fees charged by your credit card company).
Build Time: Villy Custom makes every effort to build your Limited Edition bicycle within ten (10) business days from the date your order is received. It can be faster and sometimes it may take a touch longer. WE will not rush or cut corners building anyone’s bicycle! We’ll give you an estimated ETA once your order is processed as you will be contacted by Villy Custom personnel within 48 hours of submitting your order!
Cost Sheet Upgrades: We offer lots of exciting customization features that we are not able to showcase on our website. Please click HERE for an Upgrade Cost/Description list. You can go ahead and order your bicycle and write in the “comment” box, that you are interested in other features and we will handle those over the phone accordingly.
Company Bikes: If you are interested in doing a custom bicycle for your company, organization, wedding, or special event, we can definitely do something very special for you. We can work with you on the design or we can create an amazing design for you (at no additional fee!). We can do as few as one (1) bicycle or as many as 500…and we can do them quickly with lots of custom features (chainguard logos, custom colors, custom logo’d seat covers, specialty valve covers, Co-Branded badges, logo’d tires, etc…). Feel free to email us with your request at email@example.com
How was Shark Tank?: Being on Shark Tank was a memory I’ll never forget. I got to share the experience with Villy, Adelaida (our Chief Brand Officer), and Berti (our Maintenance Supervisor). Everyone at ABC was very helpful and our 4 day stay in LA was filled with excitement and good times. Being on the show was pressure packed and super fun (once I settled in with the Q & A part!) Thankfully, I got to take Villy “on air” with me to put the smiles on the Shark’s faces. He always warms the room, even in that type of setting. The night before our taping, we visualized getting Mark and Barbara to join our team, and that is exactly what happened, so…….MISSION ACCOMPLISHED! Feel free to ask any Shark Tank questions at: firstname.lastname@example.org . I love talking about it!
How did we get started?: I rented a cruiser bike for an hour on Venice Beach in 2008 and returned it 5 hours later. I had so much fun I completely lost track of time! That started my attraction to casual, comfortable bike riding (just for the fun of it). I ended up buying a cruiser bike in Dallas and the next thing I knew, I opened up a small retail location selling apparel and cruiser bicycles. Over time, we began researching to find unique tires, grips and other parts. A few months later, we were designing our own bikes and they looked different tha
Which frame will fit me the best? Bike Size Details: If you are interested in purchasing a Villy Custom bicycle but aren’t sure which frame to purchase, let us give you a hand. Click HERE for specific details on each bike frame. Note: All of the frames are unisex, although, most women would prefer a “step-through” frame (Onassis or Women’s Brougham) and most men would go with a “step-over” frame (Deluxe or Men’s Brougham). Our bikes will fit virtually anyone from 4’11” to 6’4” with proper seat and handlebar adjustments.
How did we get our name?: When I was coming up with a name for our Brand, I wanted something with good letters (for design purposes) and something unique that represented what we do. After coming up with a long list of names I wrote them all down on a sheet of paper and asked my family, friends and associates. Out of all the names, it was almost a unanimous decision. Easy choice. The name is recognizable and everyone who knows my dog (Villy) knows how unique and fun he is. He is a one-of-a-kind dog and Villy Custom is a one-of-a-kind Brand and I feel it is the perfect name. It’s an honor to have such a wonderful thing to build our Brand around. Thank you, Villy, we love you!!!
What’s it like working with Barbara Corcoran and Mark Cuban? They have both been great to work with. They’ve both taken a lot of interest in the moves we are making and the way we are growing Villy Custom. Most of our dealings with Mark are all via email but he is 100% on top of everything going on and he has served up all kinds of website advice, internet and sales advice and he is very motivated to push us to build and grow. Sometimes he has gotten in my grill, but, he is usually correct with the things that he tells me so I am always listening and grateful for his expert advice and opinions. We still have lots of improvements to make and we are working hard to get the job done! Adelaida and I went up and met with Barbara and her entire crew in NYC. We have skype sessions, conference calls and the whole Corcoran crew has been very supportive. Barbara has been full of ideas, marketing expertise, and very focused on our site being user friendly. She has a great sense of fashion and I believe she has that woman’s touch that we need. So, to sum it up, they are both FANTASTIC and I couldn’t dream of having any two better investors on board with us. Really appreciate them believing in us.
How much assembly does my bike require once it arrives? All of the bike components are adjusted and set so that it is very simple to “get rolling”. The bike is 85% assebled, you just have to complete a few final steps (which you would need to do anyway to adjust to the proper fit). You have to insert and adjust your seat, insert and adjust your handlebars, install the front wheel and front fender (literally 2 screws), and screw in your pedals. If your bike has fenders, you will need to tighten down your fender braces and then you are all set to get riding. The entire process takes no more than 15 minutes (tools are included). We have a brief assembly book (click here to download) in addition to our online assembly video (see above question #2). If you need any assistance you can contact us at 214-596-8420.
Why doesn’t Villy Custom offer baskets?: We used to sell baskets but we determined that it was negatively affecting the user experience. Unfortunately, it’s not possible to ship your bike with the basket installed. Installing some of the baskets on the bikes was more challenging for certain customers. If you want a basket and understand that it IS a little more challenging, let us know and we will sell you a basket and ship it separately.
About Cruiser bikes: Cruiser bikes are the perfect bike for anyone. You don’t need any special bike riding gear (spandex, clip-in shoes, padded bike pants) at all. Just grab something you like to wear that is fun a fabulous and throw on a pair of shades and let the good times roll. It’s not the destination….it’s the journey, so kick back into a comfortable seating position and don’t worry about going fast or far just focus on seeing the sites and sounds of wherever you happen to be. A beach, your neighborhood, heading up to your local Starbucks, a boardwalk or biking trail or wherever else you may want to ride that you will enjoy. Cruiser bikes make things simple: You don’t need a bunch of wires, speeds (although we do offer a 3 speed) or hand breaks and the big tires allow for a smoother ride. If you plan on serious workouts or going super long distances, you might want to select another style of bike, but, the cruiser bike is the way to enjoy and ride in style!
About DeVille: DeVille aka Villy is my dog and our Brand Icon. Please click here to find out more about him.
How long has Villy Custom been in business? We started the Brand in 2009 and developed the first version of our website in Jan. 2010. We’ve made our best efforts to innovate and push the customization features and quality that we offer. With over 1,500 bikes sold to date, we have lots of satisfied customers over the past few years (click here for testimonials).
Where can I see a Villy Custom in person? Hopefully you will see one “on the road”. Villy Custom is an exclusive Brand and we focus on “made to order” bicycles therefore our bikes are not available in local bike shops. We do have a few specialty boutiques and Hotels that carry our bikes (link to: our parnership page) . You can see tons of great pics on our site and also at facebook.com/villycustoms.
How can I sell your bikes? If you are interested in being an Ambassador for our Brand, get inside access, and make money selling our bikes; click here to learn more about the Villy Custom Pedal Pusher Affiliate program and get started spreadin’ the word!